A UK business supporting UK tradespeople. Email us and a person who works on the app will reply.
If something in the app is not working, or you are not sure how to do something, email [email protected] and describe what you were trying to do. Screenshots help enormously, as does the make and model of your phone if it is a device-specific problem.
Support is answered by the people who build TradePlanr, not an outsourced help desk, so you will usually get a straight answer rather than a script. We aim to reply within one working day.
Subscriptions are managed through the App Store, Google Play or the web dashboard, depending on where you signed up, and can be cancelled there at any time. If you need a VAT receipt, a refund or help moving a subscription between platforms, email us and we will sort it out.
Happy to answer questions about whether TradePlanr fits your trade before you spend anything — including which certificates it covers, how the accounting sync works, and what happens to your data if you leave. There is no sales team and nobody will chase you.
TradePlanr Agency is a separate service that builds websites and runs Google Ads for trades businesses. It has its own enquiry form and does not require you to use the app.
For access, correction or deletion requests under UK GDPR, email [email protected] with the account email address you use. See the privacy policy for what we hold and why.